Letters That Win is a UK-based writing service built for Universal Credit reality: the UC journal. Each submission returns a journal-safe reply you can paste directly (no attachments), plus optional letters for Mandatory Reconsiderations, Stage-1/Stage-2 complaints, MP briefs, ICE cover notes, and appeals to the Social Security and Child Support Tribunal (HMCTS/SSCS1) after an MR rejection.

We write in clear English from the claimant’s facts and evidence, with deadlines and escalation steps in mind. The goal is to cut through silence, bureaucracy and unaccountability using precise wording, timestamped asks, and courteous persistence. Turnaround is fast, processing is privacy-minded (e.g., NI numbers redacted), and there’s zero legalese.

For organisations—housing associations, charities and advice teams—our journal-first workflow delivers pasteable replies every time (letters only when needed), saving hours with consistent drafts in minutes and compliance-friendly prompts and timelines. Run a 6-week pilot to measure time saved and on-time escalations.